Burnley Group Practice

St. Peter's Centre ~ Manchester Road Surgery ~ Kiddrow Lane Health Centre. Tel: 01282 911 630

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WELCOME TO BURNLEY GROUP PRACTICE

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WELCOME TO BURNLEY GROUP PRACTICE

Our Vision

Burnley Group Practice aims to offer patients with the highest quality of primary health care.

Mission Statement

To enable our patients to live longer and healthier lives that are full, active and meaningful. We strive to go above and beyond to achieve exceptional and professional standards of general practice in a friendly healthcare setting.

We take our time to be understanding and caring towards patients needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our utmost priority.

We work in partnership with our patients, their families and carers, making them in control of the care and treatment they receive.

In addition, the practice is committed to nurtuing all staff with continuous experience and training through learning and reflection to give an excellent rated patient experience, helping them develop their career within the NHS and to provide continuity to the business. 

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Healthwatch Report

Healthwatch Lancashire visited the practice on 25th June and conducted a report on the practice, including suggestions for improvement.

During their visit, they spoke to patients about their experience of the practice and many patients contributed to this. They are known as the Health and Social Care champions working alongside the CQC. 

They work with our NHS leaders and other decision makers to ensure they use patient/carers and families’ feedback to help improve care. They also spoke to staff and practice management and we have received the report which can be seen below.

Healthwatch Report - click here to view

Dad-Pad App

Dads-to-be in Lancashire and South Cumbria can now download the DadPad app for advice and support.

The app is a useful resource before baby arrives and after baby is born, and is designed to be used as a quick, on-the-go reference tool, allowing new dads to enjoy their babies and feel more confident about fatherhood.

The app is free to download for parents in all Lancashire and South Cumbria postcodes.

 

Click here to download the DadPad app now

UTI Prevention Awareness

Urinary Tract Infections affect your urinary tract including your bladder, urethra and kidneys and can be treated with antibiotics.
 
Now temperatures are rising, it is crucial to follow the steps to prevent UTIs, they are prevalent in the summer months thanks to the warmer temperatures.
 
To lower your risk of developing a UTI throughout the following, you should aim to:
 
· 𝐒𝐭𝐚𝐲 𝐡𝐲𝐝𝐫𝐚𝐭𝐞𝐝 by drinking plenty of water and eating fruit and vegetables with high water content such as cucumber, watermelon and strawberries
 
· 𝐒𝐡𝐨𝐰𝐞𝐫 𝐫𝐞𝐠𝐮𝐥𝐚𝐫𝐥𝐲 to make sure you are kept clean and dry
 
· 𝐖𝐢𝐩𝐞 𝐟𝐫𝐨𝐦 𝐟𝐫𝐨𝐧𝐭 𝐭𝐨 𝐛𝐚𝐜𝐤 𝐚𝐟𝐭𝐞𝐫 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐨𝐢𝐥𝐞𝐭
 
· 𝐃𝐨𝐧'𝐭 𝐡𝐨𝐥𝐝 𝐢𝐭 𝐢𝐧 - go to the bathroom when you need to go and ensure you empty your bladder completely
 
If you think you might have a UTI, ensure you are drinking enough fluids to avoid becoming dehydrated and contact your GP or visit your local pharmacy, as it is one of the ailments they can now see you for and are allowed to prescribe antibiotics under the Pharmacy First Scheme.
 
More information can be found on the ICB website:
 

UTI Prevention

NHS 111 Service now offering crisis mental health support

Millions of patients experiencing a mental health crisis can now benefit from support through 111, the NHS has announced this week.
 
The change means the NHS in England is one of the first countries in the world to offer access to a 24/7 full package of mental health crisis support through one single phone line.
People of all ages, including children, who are in crisis or concerned family and loved ones can now call 111, select the mental health option and speak to a trained mental health professional.
 
Previously, local health systems had their own separate phone lines, which were fast-tracked during the pandemic and took around 200,000 calls per month.
 
For people who need support at A&E, if there is a risk to life, every emergency department in England now also has a liaison psychiatric team available to offer specialist care.
 
NHS Talking Therapy Services are also available for people who need help with other mental conditions such as anxiety, depression, obsessive compulsive disorder and PTSD and anyone can refer themselves online via NHS.uk or by contacting their GP.

Young people are being urged to come forward for MMR as vaccine campaign extended to 16 - 25 year olds

NHS vaccination leads in the North West are calling on 16–25-year-olds to catch up on missed doses of the MMR vaccine amid rising measles cases. 

The NHS will send letters and texts to around 450,000 people aged 16-25 in the region, inviting them to come forward for the vital vaccination at a pharmacy or their GP practice.

Measles doesn’t just affect children, you can catch measles and become very unwell at any age. If you’re unsure if you have had one or both doses of the MMR vaccine, you can check on the NHS app, or contact your GP surgery.

The North West was the first place in the country to start offering the MMR vaccine in some community pharmacies and the offer is now being extended to include all eligible people aged 5 to 25. 

The NHS in the North West is also expanding the number of pharmacies offering the vaccine to make it easier for people to get their MMR in a pharmacy closer to where they live. You can find a list of participating pharmacies here: NHS England — North West » Measles and MMR vaccines

Eligible people will be able to walk in to participating pharmacies, or phone directly to make an appointment.

Find out more about MMR vaccination at www.nhs.uk/mmr.

Measles
Measles

Important: 𝐅𝐫𝐚𝐢𝐥𝐭𝐲 𝐂𝐨𝐝𝐢𝐧𝐠 𝐨𝐧 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐫𝐞𝐜𝐨𝐫𝐝𝐬

𝐎𝐧𝐞 𝐚𝐬𝐩𝐞𝐜𝐭 𝐨𝐟 𝐬𝐨𝐦𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐰𝐨𝐫𝐤 𝐰𝐞 𝐚𝐫𝐞 𝐝𝐨𝐢𝐧𝐠 𝐢𝐧 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐬 𝐮𝐬 𝐚𝐝𝐝𝐢𝐧𝐠 𝐟𝐫𝐚𝐢𝐥𝐭𝐲 𝐬𝐜𝐨𝐫𝐞𝐬 𝐭𝐨 𝐩𝐚𝐭𝐢𝐞𝐧𝐭𝐬 𝐚𝐠𝐞𝐝 𝐨𝐯𝐞𝐫 𝟓𝟎, 𝐢𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚𝐠𝐞𝐝 𝐨𝐯𝐞𝐫 𝟓𝟎 𝐚𝐧𝐝 𝐡𝐚𝐯𝐞 𝐚𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐦𝐞𝐝𝐢𝐜𝐚𝐥 𝐫𝐞𝐜𝐨𝐫𝐝𝐬 𝐲𝐨𝐮 𝐦𝐚𝐲 𝐡𝐚𝐯𝐞 𝐬𝐞𝐞𝐧 𝐭𝐡𝐢𝐬 𝐚𝐧𝐝 𝐰𝐨𝐧𝐝𝐞𝐫𝐞𝐝 𝐰𝐡𝐚𝐭 𝐢𝐭 𝐦𝐞𝐚𝐧𝐭.  𝐓𝐡𝐞 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐭𝐡𝐞 𝐄𝐥𝐞𝐜𝐭𝐫𝐨𝐧𝐢𝐜 𝐅𝐫𝐚𝐢𝐥𝐭𝐲 𝐈𝐧𝐝𝐞𝐱 𝐬𝐜𝐨𝐫𝐞 𝐢𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐢𝐧𝐝𝐢𝐯𝐢𝐝𝐮𝐚𝐥𝐬 𝐰𝐡𝐨 𝐦𝐚𝐲 𝐛𝐞𝐧𝐞𝐟𝐢𝐭 𝐟𝐫𝐨𝐦 𝐟𝐮𝐫𝐭𝐡𝐞𝐫 𝐚𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐞𝐧𝐚𝐛𝐥𝐞 𝐭𝐡𝐞 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞 𝐭𝐨 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐭𝐡𝐨𝐬𝐞 𝐰𝐡𝐨 𝐦𝐚𝐲 𝐛𝐞𝐧𝐞𝐟𝐢𝐭 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭. 𝐈𝐭 𝐢𝐬 𝐚𝐧 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐜𝐨𝐝𝐞 𝐚𝐝𝐝𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞 𝐡𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐫𝐞𝐜𝐨𝐫𝐝 𝐛𝐚𝐬𝐞𝐝 𝐨𝐧𝐥𝐲 𝐨𝐧 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐜𝐨𝐧𝐭𝐚𝐢𝐧𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐫𝐞𝐜𝐨𝐫𝐝. 𝐈𝐭 𝐢𝐬 𝐧𝐨𝐭 𝐚𝐧 𝐢𝐧𝐝𝐢𝐜𝐚𝐭𝐨𝐫 𝐨𝐟 𝐚 𝐜𝐥𝐢𝐧𝐢𝐜𝐚𝐥 𝐝𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐬 𝐨𝐟 𝐅𝐫𝐚𝐢𝐥𝐭𝐲 𝐧𝐨𝐫 𝐜𝐚𝐧 𝐛𝐞 𝐮𝐬𝐞𝐝 𝐚𝐬 𝐬𝐮𝐜𝐡. 𝐓𝐡𝐞 𝐮𝐬𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐢𝐧𝐝𝐞𝐱 𝐬𝐜𝐨𝐫𝐞 𝐢𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐜𝐚𝐫𝐞 𝐭𝐨 𝐢𝐧𝐝𝐢𝐯𝐢𝐝𝐮𝐚𝐥𝐬 𝐰𝐢𝐭𝐡 𝐟𝐫𝐚𝐢𝐥𝐭𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐋𝐚𝐧𝐜𝐚𝐬𝐡𝐢𝐫𝐞 𝐚𝐧𝐝 𝐒𝐨𝐮𝐭𝐡 𝐂𝐮𝐦𝐛𝐫𝐢𝐚.

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Practice Closures

Dear Patients

All GP Practices in East Lancashire will be closed on the following dates:

  • Tuesday 4th February 2025
  • Wednesday 5th March 2025
  • Thursday 3rd April 2025
  • Thursday 15th May 2025
  • Wednesday 11th June 2025
  • Tuesday 8th July 2025
  • Wednesday 10th September 2025
  • Tuesday 14th October 2025
  • Thursday 13th November 2025

This is for Protected Learning Time which enables practices to provide dedicated training to their staff and to discuss and plan ways that will allow them to improve services, meet demand and support the wellbeing of staff.

For all life-threatening medical emergencies during the time we are closed call 999.

If you feel your request is urgent and cannot wait until the following day provisions have been made for urgent triage, please call 111.

For all routine requests for results, appointments, prescriptions, and general queries please call us prior to the above dates (you can email burnley.gp@nhs.net with prescription requests).

 

Appointment Reminders via the NHS App

Patients currently receive reminders via SMS by AccuRx however following an integration, these will now be sent as notifications from your NHS App.

The NHS App allows you to access a range of NHS services. You can download the NHS App via the Apple App Store or Google Play from your mobile smartphone device.

The Accurx and NHS app integration allows you to view messages sent to you by your registered healthcare practitioner (GP, Nurse etc).

Click here to download via App Store

Click here to download via Google Play

A more user-friendly NHS App has arrived!

An updated version of the NHS App will be released from December 11th. It’s simpler and clearer, making it easier to access online health services. 

Some items may have moved in the App, but all the health services you need are still available. Your settings will also remain the same before and after the update. 

Update your NHS App today and use it to:

  • order repeat prescriptions 
  • book appointments 
  • access 111 Online
  • view your GP record
  • and much more…

If you need help, tap the Help icon within the App or visit nhs.uk/nhs-app. 

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Patient Engagement Portal

East Lancashire Hospitals are going to be rolling out a Patient Engagement Portal, giving patients more control over their hospital care, this online platform has been funded by the Govenment and will be rolled out in the next couple of months.
 
The platform allows patients to:
  1. View appointments: including location, date and appointment type
  2. Provide a single point of contact with services currently overseeing a patient’s care
  3. Access to guidance to help prepare for upcoming appointments/ procedures
  4. The ability to cancel or amend appointment bookings
  5. A portal for clinical letters and communications
  6. Support for patients e.g. questionnaires regarding their conditions, general health and wellbeing surveys and the ability to review their experience
  7. Notifications to patients regarding their care or condition(s) from their care team
 
More information can be found here: https://lscprovidercollaborative.nhs.uk/PEP

Important: Carers

Do you provide unpaid care to somebody else? We are here to help.

If your GP (General Practitioner) knows that you are a carer, they can provide you with really useful support, advice and information. For example, they can refer you to local support networks in your area or help you understand what you're entitled to as a carer - such as free flu vaccinations.

It’s important to tell them about your caring responsibilities so that they can offer support.

Your opinion matters to us

NHS Friends and Family

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